// ZDNET — INTELLIGENZA ARTIFICIALE
How to use ChatGPT Work - and my top 10 tips for getting started with agentic AI
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ChatGPT answers questions. ChatGPT Work does work. That's because ChatGPT Work is agentic, which is a fancy way of describing how some AIs can go off and accomplish a series of tasks.
Because ChatGPT has become more capable, the differences between ChatGPT and ChatGPT Work can be subtle. For example, if you ask ChatGPT to plan a travel itinerary, it will search the web and gather together a list of great destinations. That's the AI doing something.
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It gets even more blurry with ChatGPT's Deep Research mode. Deep Research is essentially a special-purpose agentic web researcher. Deep Research can dig around the web and build a much deeper analysis than ChatGPT.
ChatGPT Work can do all that, and more. It can open your own Web browser, or its own internal one. It can move around the web on screen (rather than or in addition to retrieving a web page's HTML data). It can create and move files. It can process through a long sequence of steps.
This approach is very much like what an AI agentic programming tool like Claude Code or OpenAI's Codex can do. In fact, agentic work tools like Claude Cowork and ChatGPT Work evolved directly out of agentic coding tools that some users decided to use for non-coding tasks.
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Following a surprising usage surge in non-programmer use of those programmer tools, both Anthropic with Claude and OpenAI with ChatGPT launched agentic work products. Today, we'll investigate starting with ChatGPT Work.
ChatGPT Work is available for all ChatGPT users, even those on the free tier. There are limits, though. Agentic operations take a lot of AI juice (typically measured in tokens). Free users are given access to only a small amount of capacity. As you pay more, you get more usage capacity.