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Google Wallet not working on your Pixel? 4 ways to fix tap-to-pay
Tech > Services & Software > Operating Systems > Mobile OS > Android
Some Pixel users are having tap-to-pay problems, and there's no fix from Google yet. But here a few things that helped others.
If you’ve had trouble using tap-to-pay with your Pixel phone over the last few weeks, you’re not alone.
Since the middle of last month, users on Reddit and other support forums have been reporting problems using tap-to-pay. In some cases, the feature fails intermittently; in others, it’s entirely non-functional. The problem is, you don’t know it’s not working until you’re in a situation in which you need it right then.
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Google Wallet’s usefulness has exploded in recent years, and it now holds everything from your driver’s license to transit passes to insurance cards and more. It’s incredibly convenient until times like this, when the feature not working can cause big problems for your day if you rely on it.
Here’s what’s happening and what you can do about it.
The issue appears to be that some Pixel phones aren’t acknowledging there’s an NFC terminal nearby when users open Google Wallet, so the device doesn’t transmit the necessary information to complete the transaction. The Pixel 11 does have a repositioned NFC antenna (toward the top of the phone rather than in the middle, as in the past several generations), but the bug is affecting a number of devices, including just about every phone from the Pixel 9 series onward. I saw it on my own Pixel 10 Pro.
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It’s not clear if the issue is with Google Wallet or the device.