// BBC UK NEWS — CRONACA
'Super offensive' - We love how we look but AI tried to 'fix' our visible differences
Rhiannon Morgan and Jono Lancaster have had their appearances changed by AI, while Kirsty Hill is offended AI might try to alter her visible difference
People with scars, birthmarks and medical conditions have told the BBC how AI tools have changed or erased their personal features.
Rhiannon Morgan, from Bridgend, said an image of her used in a work newsletter had been auto-retouched by AI.
A BBC Wales investigation found AI tools including Elon Musk's Grok, Google's Gemini and OpenAI's ChatGPT removed visible differences when prompted to make a person look "normal".
AI did not make any other changes to the person's clothing, hair or to people in the background.
The charity Changing Faces, external estimates there are about five million people in the UK affected by a visible difference including skin conditions or characteristics that set an individual apart from the conventional societal norm.
It said it was unacceptable that people were excluded from AI or are made to conform to narrow beauty standards.
Kirsty says AI erasing visible differences makes her sad and angry
"When I'm out in public I expect stares or comments but when it comes to you in your workplace or at home it feels a bit more personal," Rhiannon, 30, said.
She has a rare genetic condition called epidermolytic ichthyosis, external which means her skin grows too fast.