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Fitbit users can’t see Google Health metrics after update – how to fix it
Google says it's working on a fix - meantime, users have found workarounds.
Fitbit users are having trouble seeing several key metrics on the Google Health app. The glitch, Reddit users are speculating, occurs after users update to the latest Fitbit update 5.12.
One user reported that Fitbit Air stopped tracking metrics n the Vitals section of the app, including breathing rate, blood oxygen, resting heart rate, HRV, and skin temperature. Many users on the Reddit thread said they’ve experienced the same issue over the past few days.
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Users are complaining that it’s taken Google so long to fix this bug, which appeared in the app for some users about six days ago.
“This is getting extremely frustrating and disappointing that Google, a multi-trillion-dollar company with AI models built to fix these issues and high-tier engineers, can’t even fix a little issue like that,” one user wrote in a thread.
Google acknowledged in a customer support reply that it was aware of the issue and looking to fix it.
On the Reddit thread, users have suggested logging out and back in, or uninstalling and reinstalling the app, as a solution to the disappearing data issue.
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Another user suggested clicking through each stat that doesn’t populate and then selecting the monthly view. Doing this, the user reported, should repopulate the main screen with the latest information, without requiring one to log out and log back in. Users in the thread said that this fix helped solve the issue.