// BBC UK NEWS — CRONACA
ScotRail apology as passengers unable to book tickets in app launch chaos
ScotRail has apologised for the chaotic launch of its new booking app, which has left hundreds of passengers unable to book train tickets.
The operator replaced its existing system, provided by Trainline, with an updated ticketing platform for travellers on Thursday morning.
Complaints on ScotRail's social media channels saw a series of issues with passengers being forced to reset account passwords and journeys not appearing in booking searches.
ScotRail said it was working to resolve the issues and said passengers should continue using the old phone app until midday.
Have you been affected by the ScotRail app problems?
An email earlier this week had advised passengers of the new app's arrival, but was not available to download until Thursday.
Many people attempting to catch morning trains were frustrated by the processes involved before they could buy tickets.
Passengers on social media branded the roll-out a "shambles" and a "nonsense".
ScotRail apologised to passengers on Thursday morning
Travellers attempting to buy tickets using the old app were prompted to visit the app store on their Apple or Android device to download the new version.