// BBC WORLD NEWS — MONDO
Mark Zuckerberg has an image problem - so why is Meta's business booming?
Mark Zuckerberg has an image problem - so why is Meta's business booming?
Mark Zuckerberg was just three minutes into his keynote speech at the company's annual Meta Connect product event last month when his tone turned almost wistful.
"Building is an act of love," he said, glancing down at the ground with his hands in his pockets. "It's how we impart what we believe, and we pour our hearts and our souls into what we make."
Speaking to hundreds of analysts and developers, Zuckerberg proceeded to share news about Meta's latest AI products: its new agentic chatbot Muse, a slew of smart glasses, as well as a Tamagotchi-like AI gadget users can attach to their wrists.
It was a conference focused on new technologies - but still, it's perhaps notable that during a presentation lasting nearly an hour, Zuckerberg did not mention two of his most popular products, Instagram and Facebook, the social media platforms that have helped Meta become a $2tn company.
For much of the past year, Meta has been embroiled in a series of legal actions, accused of deliberately designing products that are addictive to young users.
That has led to the release of internal emails, corporate documents and whistleblower testimony that personal injury lawyers and prosecutors across the country have wielded to make their case.
And Zuckerberg is unpopular: last year, a Pew Research Center poll found that two-thirds of Americans had an unfavourable opinion of him.
This year Meta unveiled Muse, its AI companion app, alongside a Tamagotchi-like wearable device that allows users to talk to it
His reputation is unlikely to be helped by The Social Reckoning, a film by Aaron Sorkin released this week. It's about whistleblower claims that Meta executives were aware of their products harming young people. Succession actor Jeremy Strong plays Zuckerberg as a "full-on villain", according to a review in the Hollywood Reporter, "stoically arguing that even the slightest gesture of responsibility is anathema where money is concerned".