// ZDNET — INTELLIGENZA ARTIFICIALE
5 ways I actually use ChatGPT Work in my small business to save time and money
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Here at ZDNET, we've been diving into ChatGPT Work and its cousin, Claude Cowork, the agentic multi-step AI tools that are providing substantial productivity benefits to the folks who use them.
Also: How to use ChatGPT Work - and my top 10 tips for getting started with agentic AI
Over the past few months, I've been putting both tools to work. In this article, I'll spotlight five ways I use ChatGPT Work in my business. Keep coming back to ZDNET, because over the coming weeks, I'll also be doing deeper dives on individual projects using both ChatGPT Work and Claude Cowork.
I use ChatGPT Work a lot for email support. Initially, connecting Gmail to ChatGPT Work (and Claude Cowork) freaked me out, but I soon settled on a safe pattern. I only enable the connection before I give the AI a fairly large assignment. Then, I disable the connection immediately after.
Also: 'I can't stop': 80% of developers find AI coding more addictive than helpful
This routine creates added friction, but it helps me sleep better at night.
One way I use ChatGPT Work with email is to find conversational history. For example, I get a tremendous amount of PR-related email about AI and about OpenAI specifically. I have conversations with the OpenAI team, but I also get their press releases. I also get messages from all the other PR peeps who want to pitch quotes or perspectives from their clients.
Digging through and finding relevant parts of conversations can be quite time-consuming. Getting help with this task is a strong use of the agentic workflow. One thing to note is that you often have to tune your prompts. I started with this prompt:
Summarize the last 5 messages from OpenAI's PR people and capture decisions, open questions, and what I should follow up on next.