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Who owns AI risk at work? Business and tech leaders can’t agree, PwC survey finds
PwC research highlights a growing need for someone to own AI. Is an AI chief the answer?
Artificial intelligence (AI) adoption continues to surge, with agentic AI and large language models (LLMs) now integrated into everything from enterprise applications to chatbots that help you with food delivery.
Also: LLMjacking can run up your business’ AI bill fast – how to stop it
The benefits of AI are clear: it can streamline business operations, reduce manual workloads, serve as a research and analysis assistant, and give employees tools that make day-to-day work less strenuous and time-consuming.
But we’re now experiencing the trade-offs. Rogue AI models, friendly AI hacking innocent companies, potentially thousands of AI-related security incidents being investigated, and AI agents acting as new entry points into corporate networks.
Who should be responsible and take ownership of AI when things go wrong? According to new research from PwC, businesses can’t agree.
On Friday, PwC released its Digital Trust Insights 2027 report, which surveyed approximately 4,000 business and tech leaders across 71 countries.
According to the survey, no single role has a clear responsibility for managing agentic AI or its security, although awareness of both the benefits and disadvantages of AI has reached the board level in around half of businesses.
Also: Rogue AI incidents hit ‘tens of thousands’: Can businesses trust these tools?
In total, 47% of those surveyed said cybersecurity is a standing agenda item for boards, which is far from enough. However, the foundations are there: nine out of 10 business leaders said practices like board oversight, executive accountability, and enterprise risk integration are now in place.